Citrix Cloud and Atria
Bringing M365 and Citrix Cloud Together
Managing Citrix Cloud Desktops, Microsoft 365 licenses and entitlements is a disjointed, complex experience, jumping between Citrix Portals, Microsoft Partner Centre, Microsoft 365 Admin Centre, and sometimes Azure.
Atria solves this problem with a unified user administration portal for Citrix Cloud and Microsoft 365.
User Management
Atria moves user management from a level 3 job, to a level 1 job.
- Save money – it’s faster and cheaper to have level 1 techs doing user management
- Let your customers self-serve with a simple portal, reducing your tickets
- Reduce complexity by hiding complex scripting behind simple check boxes and plan selections
Provisioning Desktops
Provisioning a desktop can be hard, from machine groups to delivery groups, with app layering and more.
All of the technical complexity is required, but once you have configured the environment wouldn’t it be nice if creating a new Desktop was simple and automated.
Using the Atria Workspace service, you create plans which contain all the variables you need for:
- Scheduling
- Performance
- Dedicated or shared
- Any extensions you want
Our included scripts will provision machines on demand and assign them to users or keep a scaled pool available for use.
The scripts provided are free for you to modify, enabling you to meet unique requirements while still hiding the complexity from your level 1’s and your customers.
All with the click of a button, no specialized Citrix knowledge needed.
Learn More about Workspace with Atria
Microsoft 365 License Management
Microsoft 365 license management can be complex, from PartnerCentre access to ensuring the right user has the right license.
With Atria you build a simple catalog of license types, and assign them to users. No PartnerCentre, no escalations.
If you are a direct Microsoft partner, Atria can auto purchase licenses, if indirect we have workflows requesting new licenses for your purchasing department.
The same workflow, the same UI and the same process across Citrix Cloud and Microsoft 365, making your process simple and easy.
Read more: Microsoft 365 Management with Atria
Self-Service
With Atria your Citrix Cloud offering becomes a scalable machine.
Many customers have internal IT teams you co-manage with, or HR departments responsible for onboarding.
This can be complex, different ways of doing things, unclear responsibilities, and delays when tickets are passed back and forth.
Atria helps. By having a single portal for you and your customers, provisioning is perfectly consistent regardless of who makes the change.
Atria gives you granular control of what customers can do, on a user-by-user basis, making sure you are in control – even when they are in control. Learn more about Self-Service with Atria
Your customers can:
Create and delete users
Assign desktops (With auto desktop provisioning)
Manage access to applications and groups
Purchase and Assign M365 licenses
Off board users
Save Time and Real Money
Time is money in the MSP business – whether you are billing per ticket or per hour, or providing unlimited fixed price support..
With Atria you can reduce the number of tickets you deal with by up to 30%.
- Consistent provisioning reduces errors – meaning less rework
- Customer Admins managing their own users means less admin tickets for your support team.
- Automating Desktop assignment and provisioning removes internal escalations
“Using Atria we've reduced 30 hours of user admin a month down to 3 and virtually eliminated mistakes.”
Daniel Houle – Senior Lead System Engineer at Thrivewell Technologies (previously Asbury)