Why is Service Provider billing so difficult? The admin overhead of monthly billing can be HUGE for organizations with hundreds of customers, complex products and hundreds of licensed services. In some cases, the billing process can be so convoluted that usage has to...
Competition is fierce in the world of managed service providers, especially when providers are so easily accessible from anywhere in the world. So, how does your MSP stand out from the crowd and what is your point of difference? Ask yourself these questions and see...
In circa 2010, Citrix purchased EMS Cortex as part of their cloud journey, helping service providers offer Desktops and applications as a Service. Time passed, the direction and market changed and CPSM was no longer a priority, and end of life was announced for...
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