Self service is fantastic in theory, but there can be some unexpected situations: Bill disputes when a customer says ‘I never approved that’ Services or changes that require manual intervention When you want to delegate out to admins, but retain approvals at the...
Selling the solution – how to sell your Hosted Desktop Solution vs On-Premises or a classic MSP offering. A Hosted Desktop solution can feel hard to sell vs an On-Premises/MSP offering. It’s more expensive It doesn’t reuse existing hardware (much) It’s new, so...
Being an MSP today is complicated The service is expected to be ‘as a Service’ Customers have many different risk profiles It’s difficult to explain how commercials affect the risk profile It can feel like your custom building solutions for each customer. This...
One of the most important, and yet often most frustrating jobs is onboarding new customers. Onboarding is often a large project and very manual Once onboarded many processes are still unique per customer Atria has many ways to onboard customers, and it can be...
We have been getting enquiries from customers who have been asked to move away from the Ensim control panel as it is going or has gone end of life. We’re happy to help. Moving control panels is a big job, and it’s worth doing your due diligence before moving to the...
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