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Billing made easy – real-time, consistent and accessible

Billing for Service Providers is a critical process which unfortunately often ends up being complex and manual – usually mastered by few individuals who end up with a monthly recurring appointment of stress and anxiety. I have talked to a number of customers and am...

Office 365 management in Atria – whats coming and why

Office 365 management in Atria – whats coming and why

We are currently working hard on introducing a more advanced level of support for Office 365 within Atria. I am conscious that for the majority of our service providers, hybrid setups are now commonplace and there is a need to manage both the old and the new. This...

Automation instead of Workflow for the Service Desk using Atria

Automation instead of Workflow for the Service Desk using Atria

The service desk is the hardest place to be, and even more so as a Managed Service Provider, Outsourcer or System Integrator. It's the job where you're the face of the business to most of your customer's users, and the only time you ever get to talk to them is when...

CPSM Returns Home

CPSM Returns Home

In circa 2010, Citrix purchased EMS Cortex as part of their cloud journey, helping service providers offer Desktops and applications as a Service. Time passed, the direction and market changed and CPSM was no longer a priority, and end of life was announced for...